resume - Anne Lightsey

Corporate Trainer
Professional Organize & Coach
International Trainer and Facilitator
Recent trainings and facilitations topics Conflict Management Skills that Work
Win-Win Communication
Balancing Career & Life
Facilitating Effective Meetings
Successful Delegation
Conquering Difficult Conversations
Customized Team Building
Effective Goal Setting
Strengthening Your Resiliency Muscle
Time Management
Components of Effective Planning
Negotiation Skills and Strategies
Employee Engagement: What Works to Keep Your Employees Motivated
Clients include –
National Secretaries of State
The Navajo Nation
La Puerta de los Ninos
State of New Mexico
University of Wisconsin
Noble Energy
HUB International
US Office of Special Trustee for American
US State Department
New Mexico Peace & Justice Center
University of New Mexico
Zuni Entrepreneurial Enterprises
New Mexico Educators Retirement
Northern New Mexico Human Resource
New Mexico Judicial Education Center
Magistrate Mediation Program
State of New Mexico’s Children Youth and
Families Dept.
YMCA of Belo Horizonte, Brazil
Healthcare for the Homeless
Primary Care Associates
Sandoval County, NM
CSI Aviation
AMERIND Risk Management Corp.
El Centro Family Health
The Gap, Inc.
New Mexico First
1323 Park Ave. SW, ABQ NM 87102
505 453 1174
e-mail: [email protected]
Page 1 of 4
Professional Mediator
Mediated over 500 cases with/for –
Private sector:
New Mexico Medical Review Association
work place, family, community
New Mexico Adult Protective Services New Mexico Children’s Court
Bernalillo County Metropolitan Court:
City of Houston: Small Claims Court
Small Claims Court
NM Department of Health
State of New Mexico
Victim-Offender Mediation Program
City of Albuquerque: Community and Workplace ADR programs
University of New Mexico faculty member, 2002 - present
Daniels Fund Ethics Fellow, 2012
Professional Organizer & Leadership Coach
§ Personal Organizer with clients around the US and in Europe.
§ Assisting clients as they create the time and space for what’s truly important
to them.
Training Manager
1998 - 2002
Sprint PCS (SPCS) Customer Care Call Center, Rio Rancho NM
Held 3 positions of increasing responsibility: Training Specialist, Leadership
Development Specialist and Acting Training Manager
Acting Training Manager
§ For 14 months, worked closely with 3 other Training Managers to lead a team of
36 professional trainers and support staff.
§ Objective: provide world-class customer service for over 12 million customers
§ Trained all levels of customer service professionals, from entry level to top
management, in problem solving techniques, communication skills, positive
management practices, and telecommunication technical support.
§ Awards: received Sprint’s highest national award for making significant
contributions and demonstrating exceptional leadership (2000 and 2002);
presented with the Outstanding Trainer award from my peers (1998).
1323 Park Ave. SW, ABQ NM 87102
505 453 1174
e-mail: [email protected]
Page 2 of 4
Executive Director
1993 - 1998
West Side Family YMCA, Albuquerque NM
§ In addition to program development, primary responsibilities included board,
volunteer, staff and membership development, fundraising and special events.
§ From 1993 to 1998 the budget grew 335%; ended each year with a net surplus
and better than budgeted.
§ 1994 fund raising goal was $5,000, 1998 goal was $40,000 (800% growth); each
year we exceeded our goal by at least 10%.
§ Developed a community membership base of nearly 1,000 members, and
supervised directly or indirectly 30 full and part time staff members.
1992 - 1994
Perfect Timing, Albuquerque NM
§ Design, manufacture and sell jewelry. Represented in catalogs, galleries and
stores throughout the United States.
Associate Executive Director
1986 - 1992
Post Oak Family YMCA, Houston, TX
Held 2 positions of increasing responsibility: Membership Director and Associate
Executive Director
§ Directly supervised 8 YMCA professional Program Directors and indirectly
supervised a staff of 150 at the largest suburban YMCA in Texas.
§ Oversaw a $3 million budget.
§ Originated the Member Volunteer Program (MVP), recognized by the YMCA of
the USA as a National Program Model for Volunteer Development.
§ Established adult and youth exchanges between the Houston YMCA and the
Kyoto, Japan and Mexican YMCAs. Provided leadership for all Houston YMCA
international and volunteer development programs.
§ Increased membership base from 3,900 to 4,500 units, the highest in history.
YMCA World Service Worker
1984 – 1986
YMCA, Belo Horizonte, Minas Gerais, Brazil
§ Created and then directed 2 International Leaders Groups for teens and young
adults. Participants travel to foreign YMCAs for the summer where they serve
as camp counselors. Today, the program continues to flourish and has had
over 2400 participants.
§ Fluent in Portuguese
§ Conversant in Spanish
§ B.S. Communications from the University of Texas at Austin
1323 Park Ave. SW, ABQ NM 87102
505 453 1174
e-mail: [email protected]
Page 3 of 4
Professional Development: Certification and Trainings - Highlights
§ Elder Mediation/Advanced Mediation Training, ElderResolutions (24 hours),
§ Leading Through Emotional Intelligence (3 hours), Anderson School of Mgmt.,
§ Mediation Association, Cynthia Olson (2 hrs), Advanced Mediation
§ Women’s Leadership Certificate Program (24 hrs), Anderson School of Mgmt.,
§ The Authentic Mediator (2 hours), NM Mediators Association, 2011
§ Courage, Compassion and Connection (2 hours), NM Mediators Association, 2011
§ Labor Relations Mediation Training (21 hours), Federal Mediation and
Conciliation Service, 2010
§ Project Management Certification, UNM (30 hours), 2010
§ Motivational Interviewing, UNM, (24 hours), 2009
§ Business Ethics Certification, UNM Anderson School of Mgmt. (36 hours), 2008
§ Conflict Resolution Coaching (13 hours) UNM/Cornell University, 2008
§ Motivational Interviewing (4 hours), Albuquerque, NM, 2008
§ Master Class for Advanced Mediators with Mark Bennett (4 hours) ABQ, NM 2007
§ Divorce Mediation (32 hours), Albuquerque, NM 2004
§ Basic Facilitation Training (12 hours), Albuquerque, NM 2004
§ Advanced Mediation with Cynthia Olson(32 hours), Albuquerque, NM, 2004
§ New Mexico’s Children’s Court (16 hours), Albuquerque, NM, 2003
§ Victim Offender Mediation (40 h ours) Albuquerque, NM, 1997
§ Mediating Work Place Disputes (16 hours), Albuquerque, NM 1995
§ Basic Mediation (40 hours), Houston, TX, 1991
§ Master Trainer for:
§ “Positive Performance Management” (16 hours) Albuquerque, 2000
§ “Achieving Extraordinary Customer Relations” (16 hours) ABQ, 1999
§ Faculty Instructor for the YMCA of the USA. (32 hours) Houston, Tx. 1997
Volunteer Community Involvement - Highlights
§ Building Futures Mentor (2011 – present)
§ New Mexico Ethics Alliance (2009 – 2011)
§ Lightsey Family Scholarships (‘86 - present)
§ Facilitator for Santa Fe Police and Activist Dialogues, sponsored by the
Department of Peace Initiative (2004)
§ Juarez, Mexico – “Casa YMCA” Staff volunteer at a center where
undocumented immigrant youth go for safety after being sent back to Mexico
from the US. (2002)
§ Director of the Central NM YMCA’s Mano a Mano International exchange
program for young adults(1992 – 93)
§ Member of the US delegation participating in the Conference to Developing
Peace and Justice in Latin America, held in Guatemala (‘90)
§ Bedside Volunteer and Training Committee Member, Omega House (AIDS
hospice) (‘87 - ‘92)
1323 Park Ave. SW, ABQ NM 87102
505 453 1174
e-mail: [email protected]
Page 4 of 4