Critical Information Summary: Wire NBN $77.00 Here is a quick summary of all the important bits about your Information about the service Minimum Term 24 Month Contract What’s Included Unlimited NBN What’s Excluded Any equipment/customer must have all their own hardware Subject to some areas only Requirements & Availability Information about pricing Minimum Monthly Charge Minimum monthly charge is $77.00 The total minimum amount that you’ll pay over the period of your plan term is $1,848 Your monthly charges are billed according to your billing cycle. Your first bill could have charges for part of the month until your next billing period begins. It will also have charges in advance for the next month. Early Termination If you choose to cancel your plan or it is disconnected within the 24 month term you must pay an early termination fee (ETF). This is calculated as your minimum monthly access fee multiplied by the months remaining in your contract plus any outstanding bill Other Fees The following fees are charged in addition to your Minimum Monthly Charge where applicable Paper bill $2.20 inc GST A payment surcharge applies to all credit card payments. Mastercard and Visa is 2%,Amex and Diner’s card is 3% Late payment $19 inc GST Other Information Billing We are here to help Complaints Terms and Conditions You can check your bills online at https://my.billing.com.au/wire/Login.aspx If you have any questions, just call us on 1300 662 21 so we can serve you better. Or you can visit us at www.wirenetworks.com.au for additional information If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at www.wirenetworks.com.au or you can also call on 1300 662 21 If you are unable to resolve your complaint to your satisfaction you can also contact the Telecommunications Industry Ombudsman at http://www.tio.com.au/ Wire Networks doesn’t offer pensioner’s discount or centre link concessions. In the event you transfer your service to another provider while still under contract, Wire Networks reserves the right to automatically transfer your services back unless you as a customer have notified Wire Networks prior to moving your services. Rest of the terms and conditions are mentioned on the website.
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