Nippon Express NEC Logistics Europe B.V. Job description Customer Service Officer Responsibilities & tasks: -As part of Customer Service be the first point of contact for customers and coordinate their business and handling of shipments correctly. - Report directly to the Supervisor Customer Service. The activities include among others: Act as first point of contact for customers and keep close communication with customers and other parties involved about shipments/arrangements. Follow strict handling/operational procedures created per customer in consultation with customers and Supervisor. Perform duties and tasks in accordance with the KPI set by management and/or customers. Arrange transport/freight forwarding for Import & Export with authorized agents & warehouse. Coordinate shipments with customers and carriers. Prepare necessary (transportation) documentation, create inbound and outbound for warehouse. Take care of data entry (Excel, specific software programs, customs). Create various kinds of reports for customers as well as company-internal reports. Create quotations in consultation with the Supervisor. Track & trace shipments. Check, process and control incoming invoices. Check, process and issue outgoing (sales) invoices to the customers. Issue release orders for ocean freight. Provide the necessary information and request customs declarant/customs team to arrange customs clearance / Simplified Import Procedure. Take care of all other occurring job-related tasks. Skills & requirements: More general: At least 2 to 3 years’ experience with and knowledge of logistics processes, customs procedures and reporting. 2 to 3 years’ work experience in a logistics and/or freight forwarding environment. Language skills: good to excellent command of Dutch and English (verbally and in writing), workable knowledge of/proficiency in other languages preferable. Advanced computer skills (at least workable knowledge of Word, Excel, Outlook). Ability to communicate with various groups internally as well as externally. Strongly customer service minded (incl. proper way of communicating by e-mail and telephone). Ability to be accurate and punctual. Ability to work under pressure (speed/time limits). Ability to work in an international (Japanese) environment and team. Open, honest, flexible and pro-active character as well as way of thinking. More specific competences: Be customer and service oriented. Construct and take care of relations. Be commercially oriented. Plan and organize. Be punctual and accurate. Be flexible. Handle stress well. Analyze problems. Take initiative. Be resolute. Observe quality. Realize goals (KPI). Company details Nippon Express NEC Logistics Europe B.V.: Nippon Express NEC Logistics Europe B.V. is a Japanese company established in 2002 that belongs to the world-wide Nittsu NEC group. The company moved last year and is now located at the Koolhovenlaan 80, 1119 NH Schiphol-Rijk, a location close to Schiphol Airport and well accessible by public transportation and car. The company currently has about 20 employees divided over the teams Administration, Customer Service, Warehouse and Order Management. The company's core business activities consist of the provision of various logistics services such as warehousing, storage, distribution and other related activities such as customs clearance, fiscal representation services and special (processing) projects. Nippon Express NEC Logistics Europe B.V. is looking for a new colleague seriously interested in a central job position as (Junior) Customer Service Officer for the Customer Service Team. One will start out with fixed-term contracts that would become a permanent contract after proven ability. It’s in principle a full-time position (40 hours per week), regular working hours are between 8:30 and 17:00 hours (or different schedule from e.g. 9:30 to 18:00 hours) and the lunch break amounts to 30 minutes. Nippon Express NEC Logistics Europe B.V. offers an interesting, challenging job in an international and dynamic environment which requires an independent, pro-active way of working in a team. As benefits the company offers 30 paid holidays per year, compensation for commuting costs (based on the valid legislation), a company-sponsored pension scheme (with choice for basic or more extensive package) and the possibility to participate in a collective health insurance scheme (discounted premium). Address Nippon Express NEC Logistics Europe B.V.: Koolhovenlaan 80 1119 NH Schiphol-Rijk Contact person: Ms. J.N. de Haas T: 020-6551192 [email protected] Starting period: in October 2014. Salary indication (full-time, 40 hours per week): between euro 1700 (junior) to 2500 (well experienced and knowledgeable) gross per month, varying depending on skills, knowledge and experience.
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