For Immediate Release

For Immediate Release
January 29, 2015
The Erie St. Clair LHIN Wants to Hear From You
Patient Experience Survey to Capture Feedback on Health Care
CHATHAM – The Erie St. Clair Local Health Integration Network (ESC LHIN) wants to hear about your
experience with the health care system. The ESC LHIN is launching a new patient experience survey
that asks residents of Erie St. Clair to describe the quality of care they received in the recent past. The
Patient Experience Survey – branded as Survey Said - will help us better understand how patients,
families and caregivers experience the health care system and how LHINs can help make the
improvements that matter most.
The LHIN wants to hear directly from people in our community. Being local and engaging the
community are two of the pillars that LHINs are founded on. In order to improve the health care system
at the local level, the LHIN survey is asking patients, families and caregivers to share valuable insights
about the care they received from their health service providers. To ensure privacy, the survey is
anonymous and results will be kept confidential.
We encourage everyone in our LHIN to complete the Patient Experience Survey online starting January
29, 2015. This Patient Experience Survey is a way to measure:
How easy it is for patients to access the care they need and navigate their local health system
The overall quality of care patients receive
How satisfied patients are with the care they receive
Ways we can improve our health care system
To access and complete the survey, please visit
=en or visit and click on the “Patient Experience” button.
“The Patient Experience Survey is important to me and to everyone at the Erie St. Clair LHIN because
it is another way to hear real experiences from the community. I know that the best way to make the
health system better for people, is to listen to the people who are using it.”
– Gary Switzer, CEO, Erie St. Clair LHIN
Read more about the Erie St. Clair LHIN at
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For more information, please contact Shannon Sasseville, Director of Communication, Public Affairs, and
Organizational Development at 519-351-5677 ext. 3225 or at [email protected]