Now complete the exercises below with the correct department name. 1. Operator: A&C good morning, How Can I help you? John Smith: Hi, My name is John Smith. I am the a manager at Dale’s sports department store. I am trying to talk to one of your representatives about your services. I was wondering if you could help me with that? Operator: Sure Mr. Smith. I will be transferring you to one of our associates in the _________________. One moment please. John Smith: Thank you. 2. Jack: Hey Susie, I am a bit confused about the company’s healthy insurance plan. Do you know who I can talk to? Susie: Sure, why don’t you call Meg Stevens in the ______________. She definitely knows all about the company’s healthy insurance plans 3. Robert: Porter, can you please get in touch with anyone in the ______________. I need the new advertisement campaign guideline, so that I can read it before talking about it to my customers and prospects. I missed the training seminar. Porter: Sure, I will be right back. 4. Mary: Hi John, I think my computer is out of space. Can you back up my data? John: Hi Mary, I am sorry, you’ve called the wrong department. For the ________________, please call 4324. Thanks! Mary: Oh, sorry about that. Thanks 5. Operator: A&C good morning, how can I help you? Jessica: Hi my name is Jessica. I am having trouble accessing my online reports, can you transfer me to the __________________? Operator: Sure, just a moment please. Jessica: thanks. 6. Mr. Anderson: Judy, can you please get in touch with the _____________________. I need the net revenues report of January, today. My senior director has asked me to talk abut our numbers this afternoon. Tell them it is urgent. Judy: Absolutely Mr. Anderson. I will call them right away.
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