WUTH Annual Plan and Corporate Objectives 2015/16

WUTH Annual Plan and Corporate Objectives 2015/16
“Over the next 5 years we will work together to transform our organisation, building on our
considerable clinical capabilities, to place our patients and our other customers at the heart of
everything we do. We will focus on exceptional customer service which will be delivered
through integrated, seamless, continuous pathways of care enabled by innovation and
leading edge technology.”
Our Goal
Vision – Locally Focused – Regionally Significant
“We will be the First Choice Healthcare partner to the communities we serve, supporting patients’ needs from the home to the
provision of regional specialist services”
What will this mean
(Our Strategic Objectives)
What will we do in 2015/6 to move towards this
(Our Annual Objectives)
To be the top NHS Hospital Trust in the
north west for patient, customer and
staff satisfaction
Improved our patient experience to deliver a Friends and Family recommended score of
95% or better
Created a strong culture of empowered employees, delivering a Staff Engagement score
of 3.59 or better.
Leading on integrated shared pathways
of care with primary, community and
social care
Worked with partners in Wirral to reduced number of medically fit patients to no more
than an average of 40 on the list and reduced readmissions to 7.7% of total admissions,
by developing a range of plans to deliver care closer to home
Delivering consistently high quality
secondary care services, enhanced
through the provision of regional
specialist services
Implementation o f our quality improvement strategy to reduce mortality to 80 (HSMR)
Ensured that our harm free care score is no lower 95% for each month of the year
Ensuring our people are aligned with
our vision
Relaunched our values and behaviours strategy and improved attendance rates to
96.3% and appraisal rates to 91%
Maximising innovation and enabling
Further roll out our Wirral Cerner IT systems including clinical documentation, voice
recognition, advanced clinical analytics, such as SEPSIS, readmission alerting and the
extension of electronic prescribing beyond the inpatient setting.(HIMMS level 7)
To ensure 100% of our research studies achieve their agreed recruitment goals
To ensure that 80% of our research studies achieve NHS permission to first patient in
their first visit within 30 days
Building on partnering for value
Delivered an increased market share to 86% of Wirral CCG referrals, through
engagement with local GPs
Continued to developed a range of partnerships with NHS and non NHS providers to
secure clinical sustainability, particularly in relation to our regionally significant services
Supported by financial, commercial and
operational excellence
Full Compliance with our registration with the Care Quality Commission Registration
A Monitor Continuity of Services rating of 2, meaning we have delivered our financial
A Monitor Green governance rating, meaning we have met all our performance targets,
including A&E, 18 weeks and cancer.