Great Western Hospitals NHS Foundation Trust Dental Service

Great Western Hospitals NHS Foundation Trust
Dental Service
Great Western Hospitals NHS
Foundation Trust
Dental Service
Sd update 2015
Great Western Hospitals NHS Foundation Trust
Dental Service
Special Care Dentistry
Dental access Centres
Infection Control and Quality
Oral Health Improvement
Sd update 2015
Great Western Hospitals NHS Foundation Trust
Dental Service
An introduction to Great Western Hospitals NHS
Foundation Trust Community Dental Services
Dr Sarah Thomas BDS, MSc Dental Public
Working closely with General Dental Practioners, NHS
Commissioners and other health professionals, the
salaried Dental Service provides a range of dental skills
which are complimentary to the General dental service
(High Street Dentists). Working together with our partners
in General Dental Services, we aim to provide high
quality, accessible dental care to the whole population
of Wiltshire and Swindon.
Through Dental Access Centres, we provide access to
NHS dentistry, with an emphasis on rapid access for
urgent dental pain for people who are unable to register
with an NHS dentist.
Our Special Care Service provides dental care for
people, who because of their additional needs are
unable to access care in General Dental Services
The service provides urgent dental care for all residents of
Wiltshire and Swindon out of Hours at weekends and Bank
Holidays. We also provide dental care at HMP Erlestoke.
All treatment is provided under the NHS dental
regulations and charges are applicable to fee paying
Dr Sarah Thomas
Clinical Director
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Great Western Hospitals NHS Foundation Trust
Dental Service
Welcome to Great Western Hospitals NHS
Foundation Trust Community Dental Services
We operate a CommunityDental Service
Wiltshire and Swindon
Our aim is to provide the best dental care
To deliver our service we have a dedicated highly trained
team of Dentists, Dental Therapists, Dental Nurses and
Reception Staff, who are supported by an Administration
Team based at Rowden Hill, Chippenham Community
The service is led by the Clinical Director, Assistant Clinical
Director and Community Dental Service Business
We offer a comprehensive
Service which includes:1. Special Care Dental
2. Dental access Centre's
3. Oral Health Improvement
4. Out of Hours Service
5. Her Majesty's Prison Service
6. Domiciliary Dental Care
7. Dental Helpline and
Dental Ring around
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Great Western Hospitals NHS Foundation Trust
Dental Service
Special Care Dental Service
Special Care Dental Service provides a service for people with
complex needs who are unable to access care at High Street
dentists. This is a referral only service, and is staffed by a
dedicated team of Dentists and
Dental Care Professionals (DCPs)
who have a special interest in
treating patients with additional
All referrals are sent to a single
point of access.
This ensures that we provide an
Equitable accessible service in
Wiltshire and Swindon
Patients who visit the Special
Care Dental Service can expect
to be treated in a clinic that has been adapted to suit their
particular needs for example if a
hoist is need. All surgeries with the
exception of Salisbury have
wheelchair access
Domiciliary care can be
provided for patients who are
house bound which prevents
them from attending the
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Great Western Hospitals NHS Foundation Trust
Dental Service
Dental Access Centres
This service provides urgent
dental care for residents and
visitors of Wiltshire and Swindon
who do not have a registered
This service is an appointment
only service and will provide
emergency treatment in the
first instance. We aim to provide
patients in pain with an urgent
appointment within 48 hours,
with 90% of people seen the
same day
Patients who attend this
service will be given a list of
NHS Dentists who may be able
to provide regular dental care.
Dental Helpline
There are dental access
centres in the following areas
Central Swindon
West Swindon
Out of Hours Dentistry
This service provides out of
hours urgent care and
operates at weekends and
bank holidays from centres
Wiltshire and Swindon
Accessed by telephoning
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A dental helpline operates
throughout Wiltshire and Swindon
staffed by experienced call
handlers who can offer a wide
range of advice on access to
NHS dentistry and who also book
urgent appointments for all the
dental access centres in Swindon
and Wiltshire. Through the helpline, we regularly, record for NHS
Wiltshire the NHS practices
locally who are accepting
patients thus signposting
people to NHS dental care.
Accessed by telephoning the
Dental Helpline
0845 758 1926
Great Western Hospitals NHS Foundation Trust
Dental Service
Infection Control and Quality Care
Infection Control
The service has comprehensive
infection control in place in all
areas. Staff attend regular training and
hand hygiene audits are carried out in
accordance with NICE guidelines, and
GWH policies and procedures.
All clinical staff are issued with
personal protective equipment.
Staff attend mandatory training
which includes
British life saving
Manual Handling
Fire safety
Data protection
Equality and Diversity
In addition to professional CPD
The dental governance team is
concerned with the accountability of
the dental service and ensures that the
service performs as directed and
controlled . Main areas of governance
The governance team consists of The
Senior Management Team and Senior
Nurse Managers
Quality Care Commission
Is seen to be every body’s business.
They are the external body who
ensures high quality patient care. The
service complies evidence for
inspection by the CQC
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Great Western Foundation NHS
Great Western Hospitals NHS Foundation Trust
Dental Service
Oral Health Improvement
The award winning Oral Health
Improvement Team operate
from Dental Access Center,
Chippenham Community
They are a dedicated team of
Dental Care Professionals with
additional qualifications in oral
health promotion, health
education and teaching.
They provide Community
based Oral Health
Improvement programmes
throughout Wiltshire and
They offer help, support and
advice to many diverse groups
Schools and Colleges
Children's Centres
Postnatal groups
Nurseries and pre schools
Care and Residential
The Oral Health Improvement Team
offers The Royal Society of Public
Health Certificate in Health
This is a level 2 qualification with on
oral health improvement
component and is aimed at other
professionals groups.
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Temp Picture
Working with Government and
local health improvement
programmes, the Oral health
improvement team develop
and deliver innovative projects
aimed at improving the dental
health of the local population
and reducing health
Recognition of one such
program resulted in the team
being the first ever patrons
prize awarded by the National
Oral Health Promotion Group .
Another staff member was
nominated for the prestigious
National Oral Health Promoter
of the year coming in at a
highly commended 2nd place
To contact the team please
[email protected]
Great Western Hospitals NHS Foundation Trust
Dental Service
Erlestoke Prison Dental
We currently provide dental
services to HMP Erlestoke Prison
Operating two dental
sessions a week, this service
provides urgent and restorative
care for prisoners
Customer Satisfaction
Providing a first rate dental
service is very important to our
team. We conduct patient
satisfaction questionnaires on
an annual basis
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Software of Excellence (SOEL)
The service uses a clinical
computer system for the
booking of
appointments and the
recording of patients clinical
Where possible the service
operates a paper free system
Dental Epidemiology
The dental service perform
epidemiology surveys for the
British Association of
Community Dentistry (BASCD)
These surveys provide
important data giving
snapshot information on the
level of dental disease in the
child population in any given
year. The data produced is
used for the planning of
dental services in Wiltshire and
Swindon, as well as planning
appropriate oral health
improvement programmes.