A word from International SOS Telemedicine system for professional clinical users in remote locations 1 International SOS One of the world’s leading international healthcare, medical assistance, and security services company. Over 25 years experience. Integrated medical, clinical and security solutions to organizations with international operations (Include planning and preventative programs, in-country expertise, and emergency response) Not a repatriation provider, but a global risk management company. Nevertheless 20.000 medical evacuations a year (incl. 2.000 air-ambulance flights) 12,000 employees lead by 1,200 physicians and 200 security specialists. 9,200 corporate clients worldwide (multinationals, governments and NGOs), representing 60 millions members (serving more than 350.000 military personnel) Worldwide Reach International SOS : 70 Offices 27 Assistance Centers Map not to scale 34 International Clinics Over 750 Remote Medical Facilities Serve more than 120 military locations 27 International SOS Assistance Centres Doctors and nurses, multilingual coordinators, security experts, logistics personnel delivering 24/7 medical and security assistance services in over 90 languages, all over the world. Same Case Management System linked through all continents by a private network, making it one single worldwide virtual assistance center International SOS Clinics 34 International SOS clinics providing international quality standard of care, in cities where medical care of an international standard is not available or where cultural and language barriers make it difficult to receive appropriate care + more than 700 remote medical sites. Doctors available to provide all types of treatments, ranging from simple vaccination to emergency treatment. Specialist care is also available in many fields (especially gynecology, pediatrics and ophthalmology). International SOS Clinics 6 International SOS Clinic Hassi Messaoud, Algeria Main actors within Intl.SOS for this study Paris Assistance Centre Coordinating doctors Hassi Messaoud Intl.SOS Clinic (& Adrar site) Treating doctors & Paramedics SMI Port Harcourt Intl.SOS Clinic (& Lafarge site) Treating doctors & Paramedics Main actors within Intl.SOS for this study Paris Assistance Centre Hassi Messaoud Intl.SOS Clinic Adrar site International SOS role with this study Active contribution to design and trials Medical expertise Demonstrating the role of telemedicine for providing medical support to remote sites Trials: Routine test calls as well as collecting feedback & suggestions Assessing capabilities & testing monitor First Impressions Very user friendly Less than 1 hour for the training needed both for software and Tempus Enthusiastic reactions for physical features (light, compact, robust) Trial Phase Trial Phase Short trial phase, hence no evacuation but… …revealed to be very helpful also for medical advice: Support from Clinic to Remote sites Support from Paris Assistance Center to Clinic Site Clients showed eagerness for the system: Will now be deployed locally They perceived the assistance offer as more attractive when telecommunication device was included Key Factors for its Success Quality of telecommunication system in remote sites Enhance communication between remote sites, clinics and Assistance Centre Responsiveness and speed of exchange of medical information, documentation, traceability Thank you !
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