Founded in 1866, Harlequins is a rugby club that is recognised around the world. The club is a founding member of the RFU and boasts more presidents than any other club as well as a healthy dose of international players. Most recently the club has had three England captains leading their country. Success on the pitch demands even more success off it, so the club is strengthening its Operational staff. Title: Pay: Start Date: Reporting to: Steward Supervisor/SIA £15.00 per hour for Steward Supervisor/ £13.00 per hour for SIA February 2015 Safety Officer Qualifications needed - NVQ Level 3 in Spectator Safety for Steward Supervisor - NVQ Level 2 in Spectator Safety for SIA SIA badge required for the SIA position First Aid Key Accountabilities: Ensure the club provides an excellent customer experience (operational and personnel) for all supporters coming to the Twickenham Stoop. Willingness to engage with our loyal supporters. Flexible but reliable in approach to working weekends. Excellent communicator Ability to work under pressure Competencies: Highly organized with a real attention to detail Passionate about delivering the best customer service experience Tenacious Real ‘can do’ attitude Outgoing , affordable and passionate about providing excellent services and products to our customers A strong team player and collaborative working style Behaviours Customer Focus - Commits to meeting the expectations and requirements of internal and external customers; acts with customers in mind; values importance of providing high-quality customer service Interpersonal sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others. Quality orientation - Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met. Initiative Taking - Takes action to achieve goals beyond what is expected; drives to bring issues to a successful closure; self-starter Please email your CV to [email protected] Harlequins is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. No CVs from agencies please.
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